WHAT CLIENTS SAY
Genuine accounts from people who've trusted us with their watches.
We don't ask clients to rate every interaction. These are accounts that came to us unprompted — we've presented them as we received them, lightly edited for length.
Back to HomeREVIEWS
Experiences from our clients.
Lim Keng Huat
Bangsar, Kuala Lumpur
My grandfather's Seiko automatic hadn't been running properly for years — it would stop after a few hours of wearing. I brought it to Brasswind not knowing what to expect. Razif looked it over, explained what was going on with the mainspring, and gave me a clear quote before touching anything. The movement service brought it back to running within three seconds a day. The written report they gave me at collection was more detailed than I expected.
June 2025 — Mechanical Service & Regulation
Siti Aminah Binti Roslan
Subang Jaya, Selangor
Took my everyday quartz watch in for the Care & Comfort service — battery had died and the bracelet links were loose. Everything was sorted in four days and they also flagged a gasket that was showing wear. I appreciated that they mentioned it and gave me the choice to replace it rather than just doing it without asking. The price was exactly what was quoted, no extras.
July 2025 — Care & Comfort Service
Raj Narayanan
Petaling Jaya, Selangor
Had a mechanical service done on my Tissot. The process took a bit longer than I hoped — about three and a half weeks — but I was kept in the loop throughout, which made the wait manageable. The watch came back running noticeably better and the timing report showed an improvement from around +25 seconds to +4 seconds per day. Worth noting: the workshop space is quite small and parking on that stretch of SS21 can be tricky mid-week.
June 2025 — Mechanical Service & Regulation
Yeong Chun Wai
Damansara Perdana, Selangor
Brought in a 1960s manual-wind piece that had belonged to my late uncle. The watch had sentimental value more than monetary value, but Brasswind treated it with the same care they'd presumably give to something much more expensive. They were upfront that some parts would need sourcing and that it could take time. Eight weeks later, it came back running and looking like itself again — not over-polished, not made to look new. Exactly what I'd hoped for.
May 2025 — Heritage Restoration
Nurul Hani
Shah Alam, Selangor
I came in not sure whether my watch was worth fixing or if I should just replace it. They were straightforward about it — gave me an honest picture of what the issue was, what it would cost to fix, and what condition it would be in afterwards. I decided to go ahead with the Care & Comfort service and the watch is back to keeping good time. More than anything, I appreciated that they didn't make me feel pressured either way.
July 2025 — Care & Comfort Service
Tan Meng Khoon
Cheras, Kuala Lumpur
Mechanical service on my Citizen automatic. Clean job, clear communication, and the watch is running well. I'd been to a few places before finding Brasswind and the main difference was the documentation — getting an actual written report with the timing figures rather than just being told "it's running fine now". That said, they are on the pricier side, though the work quality seems to justify it.
June 2025 — Mechanical Service & Regulation
CASE STUDIES
Three watches, three different stories.
A brief account of three pieces we've worked on recently — each with a different starting point and outcome.
CASE STUDY 01
A 1968 hand-wound movement brought back to service.
CHALLENGE
The watch had not run for over a decade. Dried lubricants had left the movement seized, and two small parts were missing entirely.
APPROACH
Movement stripped, cleaned, and lubricated. Missing parts sourced through a specialist supplier in Switzerland over six weeks. Client updated at each stage.
OUTCOME
Running at +6 seconds per day on completion. Case and dial untouched by request — the owner wanted to preserve the patina. Full written restoration record issued.
Timeline: 9 weeks · Heritage Restoration
CASE STUDY 02
Automatic watch losing over a minute per day.
CHALLENGE
A lightly used automatic showing significant rate variation — +65 seconds on one timing position, inconsistent across others. Ownership for seven years with no prior service.
APPROACH
Full mechanical service: disassembly, ultrasonic clean, recalibrated balance wheel, lubrication throughout. Pre-service timing measured and documented.
OUTCOME
Post-service rate of +4 seconds per day average across positions. Client brought it back at the five-week mark for the settling-in check — rate had settled to +2 seconds.
Timeline: 2.5 weeks · Mechanical Service & Regulation
CASE STUDY 03
A family quartz watch needing care before being passed to a daughter.
CHALLENGE
Watch in reasonable working order but hadn't been serviced in six years. Bracelet was stiff at several links, gasket around crown had cracked, and the case back showed light corrosion.
APPROACH
Care & Comfort service: battery renewal, new gasket, ultrasonic bracelet clean, link freeing and adjustment. Light corrosion cleaned from case back before closing.
OUTCOME
Returned in good condition, bracelet flexible, crown seal replaced. The owner's daughter has been wearing it daily since — the service note went with the watch as part of its handover.
Timeline: 4 days · Care & Comfort Service
REACH US
Our workshop is open six days a week.
TELEPHONE
+60 3 7726 5089ADDRESS
88-1, Jalan SS21/37
Damansara Utama
47400 Petaling Jaya, Selangor
OPENING HOURS
Monday – Friday: 10:00am – 7:00pm
Saturday: 10:00am – 5:00pm
Sunday & Public Holidays: Closed
AT A GLANCE
A few numbers worth knowing.
18+
Years of watchmaking experience
1,400+
Timepieces serviced or restored
4.8
Average client satisfaction rating
60+
Heritage pieces restored
YOUR TURN
Ready to bring your watch in?
Walk-ins welcome during opening hours, or contact us first if you'd prefer. No obligation until you've seen the assessment and agreed to proceed.